Questions people ask before they reply

Yes. Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. No call, no invoice, no follow-up sequence. If you’d rather not go further, that’s the end of it.

Assistant Setup is €490 once, €290 for our first three stores. Assistant Care is €99 a month, with no contract. The chat platform subscription, usually €30–50 a month, is in your name and paid by you. The same numbers in dollars and pounds.

No. We work by email from start to finish. The examples, the test before launch, the weekly fixes and the monthly report all arrive in writing in the same thread. Questions? Reply, and we answer within one business day. Everything stays in one place you can forward to whoever runs your store.

Shopify, PrestaShop and WooCommerce most often, and any site that lets you add one snippet of code. The assistant runs on an established chat platform with a module for your store; we pick it with you and set it up in your name.

You do, directly, usually €30–50 a month depending on the platform and your traffic. The account is in your name, so the assistant and its conversations stay yours whether or not you keep Care. We don’t resell subscriptions and take no commission on them.

It says so, asks for the customer’s email and passes the question to your inbox. Order problems, special requests, anything not on your pages. It never makes a rule up. With Care, we read those questions every month and add answers you approve, so fewer reach you.

Your store’s address, about fifteen minutes to give us access for the install, a chat platform account in your name (we open it with you), the email where handed-over questions should go, and your yes on the 100-question test before launch. About an hour in total.

The five examples within a working day. Setup takes about a week from your go: reading your pages, training, install and the 100-question test. Then two weeks of tuning on real conversations, and Care from there.

€99 a month, billed monthly. No contract: stop with one email at any time. If you stop, the assistant keeps working on your store; nobody checks its answers or loads your changes any more.

It is set up to answer only from your pages and to hand over everything else. That is also what we check every week: 30 questions compared with your live site. When an answer is wrong or out of date, we fix it the same day.

Not by default: it answers from your public pages. Where the platform connects to your store, it can point customers to their order and tracking page. We tell you what your platform allows before setup.

The language of your site, and the customer’s own when they write in another one. We test it in your site’s languages before launch.

The assistant learns only from your public pages. Conversations stay in the chat platform account, which is in your name. We never ask customers for card details or passwords, and we read conversations only to check and improve the answers.

We can look after it too, on any platform. We start with a full check of its answers: about 100 questions from your own pages, asked as a customer, every wrong answer with the page it contradicts. That is €390 once, and we fix what’s wrong. Then it gets the same Care, €99 a month.

By invoice, in euros, or in dollars or pounds on request. Invoices are due within 7 days. Business clients in the EU and the UK account for VAT under the reverse charge.

A small independent team led by Nikita Speranskii, registered in Georgia. Every assistant and every weekly check is looked at by a person before anything reaches you.