Chatbase
Is your Chatbase bot telling customers what your website says?
Chatbase builds a bot from your site and documents and charges in message credits. We test what it says against those same live pages.
How Chatbase charges
Chatbase plans come with monthly message credits. Each AI response uses credits depending on the model chosen, from 1 credit for basic models to 5 or 6 for the largest ones.
What Chatbase gives you to test
Chatbase has a Playground for chatting with your agent before you deploy it, and a Compare mode that runs several versions side by side with different models, temperatures and instructions. Paid plans also include a monthly allowance of test credits.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
Compare mode tells you which model answers better from your sources. It doesn’t tell you whether the sources still match your site.
- 02
We run ordinary customer questions with follow-ups, not the prompts you used while building.
- 03
We list each wrong answer with the exact page and line it contradicts, so you know which source to retrain or fix.
Typical failure patterns on Chatbase
Mixing two similar pages
The bot was trained on both an old and a new price list, or on the UK and US versions of a page, and blends them in one answer.
Stale training data
Answers come from the content as it was when the bot was trained. A page changed after that can keep being quoted in its old form.
Filling a gap with a guess
Asked something the sources don’t cover, such as parking or a holiday opening time, the bot gives a plausible answer instead of saying it doesn’t know.
Sources
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Chatbase. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.