Sample check
The starting check for a chatbot you already have, and the same method as the 100-question test before an assistant goes live and the weekly Care check. A full sample for a made-up business, Harbour View Hotel: the mistakes follow the patterns we find in real tests; the business, the pages and the figures are invented.
Starting check · harbourviewhotel.example · sample
Step 1 · the score
Scorecard · sample
Starting check
| Topic | Asked | Wrong |
|---|---|---|
| Prices and plans | 24 | 7 |
| Delivery and returns | 18 | 4 |
| Hours and locations | 14 | 2 |
| Booking and cancellation | 22 | 3 |
| Follow-up questions | 26 | 1 |
Step 2 · the report
Every wrong answer, worst first. 4 of 17 shown.
How much is a triple room with breakfast?
A triple room is €175 per night, breakfast included.
Your page
Triple Room · €145 per night, breakfast included
harbourviewhotel.example/rates
Why it matters
The bot read the Family Suite row below. Every group of three who asks gets a price €30 a night too high, and some book elsewhere.
Fix
In the knowledge base, replace the rates table with one line per room: “Triple Room: €145 per night, breakfast included, up to 3 adults.”
If I cancel the day before, do I get my deposit back?
Yes, deposits are fully refundable up to 24 hours before check-in.
Your page
Deposits are non-refundable within 7 days of arrival. They can be moved to another date once.
harbourviewhotel.example/booking-terms
Why it matters
A refund promise in writing on your site. A guest who cancels the day before will quote it back to you.
Fix
Add the booking terms page to the bot’s sources. Instruction: “For cancellations and refunds, quote the booking terms and link them. Never promise a refund.”
Do you have parking?
I don’t have information about parking.
Your page
On-site parking €15 per night. Book it with your room or at check-in.
harbourviewhotel.example/getting-here
Why it matters
Guests arriving by car decide on parking before they book. The one who can’t get an answer books a hotel that gives one.
Fix
Add the “Getting here” page to the sources; it holds parking and isn’t in the FAQ.
Can I use the spa if I’m not staying at the hotel?
All our rooms include free access to the spa.
Your page
Spa day passes for non-guests: €35, weekdays 10:00–18:00.
harbourviewhotel.example/spa
Why it matters
The visitor asked about a day pass and got an answer for guests. They rarely ask twice.
Fix
Split the spa article into “Spa for hotel guests” and “Spa day passes” with the audience in every heading.
Step 3 · re-test
17
wrong before
2
wrong after
Sample figures. The two left are follow-ups the bot still gets wrong; with Care, they are fixed in the next weekly round.
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.