Gorgias AI Agent
Is your Gorgias AI Agent bot telling customers what your website says?
Gorgias AI Agent answers shoppers and is billed when it resolves a ticket alone. We check its answers against your store’s own pages.
How Gorgias charges
Gorgias adds an outcome-based automation fee when AI Agent resolves a ticket without handing it to a human. It counts as automated when the customer doesn’t need a human agent within 72 hours.
What Gorgias gives you to test
Gorgias has a Playground for test conversations that never reach shoppers and don’t count toward ticket usage. You can set the channel, test as a new or existing customer with order history, check actions, and preview draft guidance or articles before publishing.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
The Playground shows what AI Agent says. We also check whether it is true, against your shipping, returns and product pages.
- 02
A shopper who gets a confident wrong answer and doesn’t write back within 72 hours may be counted as automated. We flag those answers.
- 03
We test the widget on your live store, as a shopper, with the follow-ups shoppers ask.
Typical failure patterns on Gorgias AI Agent
Returns window from the wrong policy
The store has different rules for sale items, bundles or international orders. The agent gives the standard rule to everyone.
Shipping cost for the wrong zone
Asked about delivery to one country, the agent quotes the rate from the next line of the shipping table.
Guidance behind the website
A promotion ended or a threshold for free delivery changed. The guidance the agent follows still has the old figure.
Sources
- Gorgias docs: How you’re billed for using Gorgias
- Gorgias docs: Preview AI Agent responses with test conversations
- Gorgias pricing
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Gorgias. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.