Google Dialogflow CX
Is your Google Dialogflow CX bot telling customers what your website says?
Dialogflow CX agents are built with flows, playbooks and test cases. We test the deployed bot against your public pages, as a customer.
How Google Cloud charges
Google charges Conversational Agents by request for chat and by the second for voice. Chat requests are listed at $0.007 for flows and $0.012 for playbooks.
What Google Cloud gives you to test
The console has a simulator for talking to the agent. A simulator conversation can be saved as a test case, with intent matches, playbook actions and pages as expectations, and run again after changes. Continuous tests can run a set of test cases automatically for an environment.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
Test cases confirm the agent takes the expected path. They don’t confirm that the fee or date it reads out is still the one on your website.
- 02
Teams usually write test cases for the journeys they designed. We ask the side questions customers actually type.
- 03
We check generative answers from data stores against the source pages, line by line.
Typical failure patterns on Google Dialogflow CX
Wrong intent, confident answer
A question close to two intents is matched to the wrong one, and the customer gets a full, accurate answer to a different question.
Data store answer from the wrong document
Similar documents for different products or regions sit in the same data store. The generative answer quotes the wrong one. We saw wrong facts on a Dialogflow CX bot in our tests.
Loop back to the menu
The customer rephrases, the agent falls back again and offers the same options. After two or three rounds the customer gives up.
Sources
- Google Cloud: Dialogflow pricing
- Google Cloud: Dialogflow CX test cases
- Google Cloud: Continuous tests and deployment
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Google Cloud. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.