Tidio Lyro
Is your Tidio Lyro bot telling customers what your website says?
Lyro answers from your FAQ and website and is billed per conversation. We check what it tells customers against your own pages.
How Tidio charges
Tidio sells Lyro by conversation quota. A Lyro conversation is any customer interaction with at least one Lyro reply, however many messages it contains; plans include a one-off allowance of 50 free conversations.
What Tidio gives you to test
Tidio’s Playground lets you test Lyro on chat and email in a sandbox, by typing questions or picking suggested ones. When Lyro doesn’t know an answer, you can add a question-and-answer pair right there, and it is saved to Lyro’s data sources.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
The Playground shows gaps you think to ask about. We ask what customers ask, without knowing your setup.
- 02
Adding Q&A pairs fixes missing answers. It doesn’t catch confident wrong ones, which look fine in a test chat unless you check them against the page.
- 03
Every conversation with a Lyro reply uses quota, so a wrong answer costs a conversation as well as the customer.
Typical failure patterns on Tidio Lyro
The neighbouring row
Asked for the price of one size or bundle, Lyro gives the price of the next one on the page. We saw wrong facts from Lyro bots in our tests.
Website scraped once, changed since
Shipping rates or the returns window changed after the site was imported. Lyro keeps quoting the version it learned.
Asking for an email before answering
The widget asks for an email address before it will answer a question your delivery page already answers. Many shoppers close the chat there.
Sources
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Tidio. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.