How it works
From one email to a live assistant in about a week
You see it answer your own customers’ questions before you pay anything, and it goes live only after a 100-question test against your pages. All by email.
- 1Day 0
You send your store’s address
Reply to our email or write to us. No kickoff call, no form, nothing to prepare.
- 2Day 1
Five examples, free
We read your delivery, returns, product and terms pages and send five questions your customers ask, with the answers your assistant would give and the page each one comes from.
- 3Days 2–3
We write down your rules
Every rule a customer asks about, from your own pages: countries and rates, the returns window and who pays, sizes, stock, deadlines, opening hours. That is what the assistant answers from.
- 4Days 3–5
Platform, training, install
We open the chat platform account in your name, train the assistant on your rules and pages, set the hand-over to your inbox and install it on your store.
- 5Days 5–7
100 questions before launch
Questions written from your pages, asked the way customers ask them, every answer compared with the page. It goes live when you’ve seen the results and said yes.
- 6Weeks 2–3
Tuning on real conversations
We read what customers really ask and correct the answers. Then Care takes over: a check every week, your changes loaded, a report every month.
How we test
We check the assistant against your website, not against its own sources
An assistant tested on the material it was trained on will pass: the questions and the answers come from the same place. Customers read your website. So every test, before launch and every week after, starts there.
And we ask about specific rows: the second delivery zone, the item that can’t be returned, the rate that changed last month. In our tests of live bots, most wrong numbers came from the right table and the wrong line.
What we never do
- We never put customers’ personal data into a test, and never ask your team anything through the chat.
- No forms, sign-ups, orders or bookings on your store. We only ask questions.
- Nothing goes live, and nothing changes in a live assistant’s rules, without a written record of it.
- We don’t publish anything about any store. Examples on this site follow real cases with names and figures changed.
Five verdicts for every answer, no grey zone
The same in the test before launch, in the weekly Care check and in the starting check of a bot you already have.
Right
Matches your page, figure for figure.
Wrong
Contradicts a public page. We quote it and give the URL.
Invented
A policy, price or deadline that is on no page.
Doesn’t know
Can’t answer something your site publishes.
No answer
Silence, a loop, an error, or a different question answered.
Style, tone and length are not counted.
See it on your own store first
Five questions your customers ask and the answers your assistant would give, with the page each one comes from. Free, within a working day.