Freshdesk Freddy AI Agent
Is your Freshdesk Freddy AI Agent bot telling customers what your website says?
Freddy AI Agent answers from your knowledge sources and is billed per session. We test it against your live website as a customer.
How Freshworks charges
Freshdesk includes 500 one-time complimentary Freddy AI Agent sessions; after that, sessions are sold in packs at $49 per 100. For chat, a session covers all interactions within 24 hours of it starting.
What Freshworks gives you to test
AI Agent Studio has a preview widget identical to the live one, with multi-turn testing for follow-ups, and an Evaluate agent tool for bulk testing. Query sets can be added by hand, imported from solved conversations, or generated: Freddy can suggest 50 sample queries based on your knowledge sources.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
Sample queries generated from your knowledge sources test what those sources cover. Customers ask about what is on your website, whether the sources cover it or not.
- 02
We check answers against your live pages, so we catch URLs that were learned once and have changed since.
- 03
We are not inside your Freshworks account. You get a view of the bot as customers see it, with no setup on your side.
Typical failure patterns on Freshdesk Freddy AI Agent
Learned URL out of date
A page was added as a knowledge source at launch and edited later. The agent keeps answering from the version it learned.
Q&A pair overrides the page
An old custom Q&A gives a different answer from the current article. The agent prefers the Q&A, and customers get the outdated rule.
Missing context on follow-ups
The first answer is right; the follow-up (“and for the annual plan?”) loses the context and answers a different question.
Sources
- Freshdesk pricing
- Freshworks: Freddy AI Agent and chatbot sessions FAQs
- Freshdesk: Evaluate and improve your Freddy AI Agent responses
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Freshworks. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.