Assistant Setup · €490 once
An assistant that knows your store, live in about a week
We read your pages, train the assistant on them, install it on your store and test it on about 100 of your customers’ questions before anyone else sees it. Then two weeks of tuning on real conversations.
Trained on your own pages
Products, delivery, returns, payment, terms and FAQ. We read them first and write down the rules customers ask about, so the assistant answers from your site and not from the internet.
Installed on your store
Shopify, PrestaShop, WooCommerce or any site that takes one snippet. We do the install; you give us access for about fifteen minutes.
In your customers’ languages
It answers in the language of your site, and in the customer’s own when they write in another one.
Hands over what it doesn’t know
Order problems, special requests, anything not on your pages: the customer leaves an email and the question lands in your inbox. It never makes a rule up.
Tested before it goes live
About 100 questions written from your pages, asked the way customers ask them. It goes live when the answers match your site.
Two weeks of tuning
After launch we read its first conversations and correct what customers really ask. Then Care takes over.
What it answers
The questions that fill your inbox, answered from your pages
- Delivery: countries, rates, the free-delivery threshold, how long it takes
- Returns and exchanges: the window, who pays, what can’t be returned
- Products: sizes, compatibility, materials, what’s in stock
- Payment: methods, instalments, invoices for companies
- Orders: how to change one, where to find tracking, who to contact
- Your store: opening hours, pick-up, contact, guarantees
What it never does
- Invent a rule, a price or a deadline. If it isn’t on your pages, it hands the question over.
- Promise a discount or a gesture you haven’t approved.
- Ask customers for card details or passwords.
- Pretend to be a person. It says it’s your store’s assistant.
What we need from you
About an hour of your time, spread over a week
Everything else is on our side, by email.
- 1
Your store’s address. We read the pages ourselves.
- 2
About fifteen minutes to give us access for the install: a staff account or an app permission.
- 3
A chat platform account in your name. We open it with you; the subscription, usually €30–50 a month, is yours.
- 4
The email address where questions it can’t answer should go.
- 5
Your yes on the 100-question test before it goes live.
€490 once, €290 for our first three stores
Then Assistant Care, €99 a month, keeps it right: answers checked every week, your changes loaded, seasons prepared. Without Care the assistant is still yours and keeps working; nobody checks it.
Questions about setup
Which stores and platforms do you work with?
Shopify, PrestaShop and WooCommerce most often, and any site that lets you add one snippet of code. The assistant runs on an established chat platform with a module for your store; we pick it with you and set it up in your name.
Who pays for the chat platform?
You do, directly, usually €30–50 a month depending on the platform and your traffic. The account is in your name, so the assistant and its conversations stay yours whether or not you keep Care. We don’t resell subscriptions and take no commission on them.
What happens to questions it can’t answer?
It says so, asks for the customer’s email and passes the question to your inbox. Order problems, special requests, anything not on your pages. It never makes a rule up. With Care, we read those questions every month and add answers you approve, so fewer reach you.
What do you need from us?
Your store’s address, about fifteen minutes to give us access for the install, a chat platform account in your name (we open it with you), the email where handed-over questions should go, and your yes on the 100-question test before launch. About an hour in total.
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.