Intercom Fin
Is your Intercom Fin bot telling customers what your website says?
Fin answers from your help content and is billed per outcome. We check its answers against your live website, the way a customer would.
How Intercom charges
Intercom lists Fin at $0.99 per outcome. An outcome counts when the customer confirms the issue is resolved, when they don’t ask for more help after Fin responds, or when Fin completes a Procedure.
What Intercom gives you to test
Intercom offers previews, batch tests and simulations. Batch test runs many questions at once, added by hand, from a CSV or generated from past conversations, to check content coverage before answers reach customers. Simulations run a single Procedure end to end against success criteria you define.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
Batch tests show how Fin answers from the content you gave it. We check the answer against what your public pages say today, including pages Fin was never pointed at.
- 02
A confident wrong answer after which the customer simply leaves may be counted as an outcome, because they didn’t ask for more help. We flag those answers so you are not paying for them.
- 03
We ask follow-ups the way customers do (“and for two people?”, “is that the same in Ireland?”), where answers drift from the source most often.
Typical failure patterns on Intercom Fin
The neighbouring row
Fin finds the right pricing article and quotes the plan next to the one asked about, or the annual price as if it were monthly. The answer reads well and cites a real article.
Help centre and website disagree
The help centre still says 14 days; the returns page now says 30. Fin answers from the help centre, so it is consistent with its source and wrong for the customer.
Plan limits stated too generally
Asked about seats, storage or usage caps, Fin gives the limit for one plan as if it applied to all of them, or drops the condition that comes with it.
Sources
- Intercom pricing
- Intercom Help: Batch test Fin AI Agent
- Intercom Help: Simulations vs. Batch tests vs. Previews
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Intercom. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.