A common chatbot mistake
Your chatbot broke last week and nobody noticed
An expired key, a changed model, a moved page. The bot shows an error to every visitor, and it can go on for days.
Bots depend on things that change without warning: the AI provider, the plan, an API key, the pages they read. When one of them breaks, the widget often keeps loading and shows the error to customers.
Nobody on the team chats with their own bot every day. The first to notice is a customer, and most customers don’t tell you.
What time do you open on Sunday?
Something went wrong. Please try again later.
Your page says
Sunday 10:00–16:00
Contact page
Why it happens
It isn’t random
Silent dependencies
An API key expires, credits run out, a model is retired. The widget still loads.
Website changes
A redesign moves pages. The bot keeps citing old links or loses the content it answered from.
What it costs you
- Every visitor who opens the chat during the outage sees the error.
- It reads as a business that doesn’t look after its own shop window.
How we check
- 01Assistant Care asks your bot a fixed set of questions every week and checks every day that it loads and answers, so a broken bot is caught by us, not by a customer.
- 02After every check you see what changed since the last one.
What the fix looks like
- Monitoring, plus a fallback message that sends people to your contact page when the bot can’t reach its provider.
Where we see it
Other mistakes we find
Wrong prices
The bot finds the right table and reads the wrong row: the pricier room, the member rate, the other plan. Customers act on it.
Read moreInvented fees and policies
A delivery charge, a refund window, a fee: confident, specific and nowhere on your site. This is the answer that ends up in a dispute.
Read more“We don’t have that”
The answer is on your pricing page, your FAQ, even your home page. The bot says it can’t share it, it isn’t announced, or it doesn’t exist.
Read moreAnswers a different question
Asked about one product, it answers about another. Asked about delivery, it shows a product carousel. The customer has to start again, or gives up.
Read moreLoops and silence
A typing indicator that never ends. The same reply to every question. A consent screen that comes back after every click. The customer can’t get past it.
Read moreName and email first
Asked a question your FAQ answers in public, the bot asks for a name, email or phone number first. Most visitors close the chat.
Read moreSee your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.