Ada
Is your Ada bot telling customers what your website says?
Ada runs AI agents for larger support teams and grades its own resolutions. We test its answers against your public pages, independently.
How Ada charges
Ada says most customers pay per conversation, with resolution-based pricing available for some enterprises. Ada classifies each completed conversation as Resolved or Not Resolved for its automated resolution rate.
What Ada gives you to test
Ada offers Interactive Testing, a test chat that simulates a real conversation and can be shared with colleagues through a test URL, and Simulations, where you create and run test cases to check that configuration changes don’t cause regressions.
What an outside check adds
Your platform tests the bot against its sources. We test it against your website.
- 01
Ada’s resolution classifier looks at the conversation. We look at the facts in it and check them against your own pages.
- 02
Simulations test the cases your team writes. We bring questions from outside, with no knowledge of your configuration.
- 03
Larger sites have many near-identical pages: products, card types, regions. That is where the neighbouring-row mistake hides, and where we look first.
Typical failure patterns on Ada
The neighbouring row
Asked about the limit on one card, the agent gives the limit for another product in the same table. We saw wrong facts on an Ada bot in our tests.
Region or product mix-up
A company with several markets or product lines publishes similar pages for each. The agent answers from the one that doesn’t apply to this customer.
Silent policy change
A fee or eligibility rule changes on the website, and the knowledge source the agent reads is updated later, or not at all.
Sources
Checked October 2026; vendors change plans often. Supa Brain is independent and not a partner of Ada. Product names belong to their owners.
Other platforms
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.