Healthcare
Patients plan around what your website bot tells them
Patients ask clinic bots about fees, rebates and appointments. We check each answer against your published fees and booking pages.
Patients ask a clinic’s website bot practical questions: what an appointment costs, whether a rebate applies, how to book, what to bring. They plan around the answer, and many rely on it to decide whether they can afford care.
We only ask the ordinary admin questions a patient would ask. We never ask for or give medical advice. Then we compare every answer with your fees page, booking page and policies, and show you exactly where they differ.
What your customers ask
The questions we put to your bot first
- How much is an initial consultation?
- Is a follow-up appointment cheaper?
- Do I need a referral to book?
- Can I claim a rebate or use my insurance?
- Is there parking at the practice?
- Do you offer telehealth appointments?
- What are your opening hours on Saturday?
- How soon can I get an appointment?
Where a wrong answer hurts in healthcare
Fees patients rely on
Patients plan care around stated fees. A fee the bot invents, or one it understates, leads to disputes at the front desk and complaints you then have to answer.
Rules that don’t exist
A wrong referral rule or a made-up requirement can stop someone booking at all. It also contradicts the terms you are expected to publish clearly.
Front desk time spent on corrections
Every wrong answer turns into a phone call from a confused patient. The bot was meant to save that time.
The mistakes we look for
Invented fees and policies
A delivery charge, a refund window, a fee: confident, specific and nowhere on your site. This is the answer that ends up in a dispute.
How it happensWrong prices
The bot finds the right table and reads the wrong row: the pricier room, the member rate, the other plan. Customers act on it.
How it happensName and email first
Asked a question your FAQ answers in public, the bot asks for a name, email or phone number first. Most visitors close the chat.
How it happensBroken after an update
An expired key, a changed model, a moved page. The bot shows an error to every visitor, and it can go on for days.
How it happensOther industries
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.