Education
Your school’s chatbot can’t find the course price
Learners ask school bots about prices, start dates, levels and refunds. We check those answers against your own published pages.
Language schools, driving schools, music teachers and short-course providers all get the same questions before someone enrols: how much, when does it start, which level am I, what if I miss a lesson. Learners compare a few schools and pick the one that answers.
Course pages are full of near-identical tables: evening and daytime groups, 10 and 20 weeks, full price and early-bird price. We ask what a learner would ask and check every answer against your site.
How much is the 10-week evening course?
Sorry, I couldn’t answer your question. Here are some topics that might help.
Your page says
Evening course, 10 weeks: €290
Course page, right above the booking button
What your customers ask
The questions we put to your bot first
- How much is the evening course?
- When does the next group start?
- Is there a placement test, and is it free?
- Can I pay in instalments?
- Is the early-bird price still available?
- Do I get a certificate at the end?
- What happens if I miss a lesson?
- Can I get a refund if I drop out in the first week?
Where a wrong answer hurts in education
Prices the bot doesn’t know
If the bot says it doesn’t know a price that is on your course page, the learner assumes it is hidden or higher, and enrols elsewhere.
The wrong group, the wrong date
Evening and daytime groups, two start dates, two levels. A bot that reads the neighbouring row sends a learner to the wrong class or the wrong month.
Refund and enrolment rules made up
A bot that invents a refund window or a deadline creates promises you either honour or dispute with a customer who has it in writing.
The mistakes we look for
“We don’t have that”
The answer is on your pricing page, your FAQ, even your home page. The bot says it can’t share it, it isn’t announced, or it doesn’t exist.
How it happensWrong prices
The bot finds the right table and reads the wrong row: the pricier room, the member rate, the other plan. Customers act on it.
How it happensInvented fees and policies
A delivery charge, a refund window, a fee: confident, specific and nowhere on your site. This is the answer that ends up in a dispute.
How it happensOther industries
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.