Travel and leisure
Your booking bot quotes the wrong room rate
Travel and leisure bots answer prices, opening times and booking rules. We check them against your own pages before customers book on a wrong answer.
Travel and leisure prices come in tiers: adult and child, weekday and weekend, room only and with breakfast. Bots find the right table and read the wrong row. The customer turns up expecting one price and pays another.
Travel adds rules that change by fare, date and route. In a widely reported 2024 case, a Canadian tribunal held an airline responsible for what its website chatbot told a customer about bereavement fares, and ordered it to pay the difference. We ask the questions your visitors ask and check every answer against your published terms.
Is late check-out free?
Late check-out until 14:00 is free for all guests.
Your page says
Late check-out until 14:00: €25, subject to availability.
Hotel policies page
What your customers ask
The questions we put to your bot first
- How much is an adult ticket?
- Is there a family ticket, and what does it include?
- Are you open on bank holiday Monday?
- Can I change the date of my booking?
- Do I get a refund if the activity is cancelled for weather?
- Is there a minimum age or height?
- Is parking included?
- What time is the last entry?
Where a wrong answer hurts in travel and leisure
Your chatbot’s answer is your answer
In Moffatt v. Air Canada (2024), the airline argued its chatbot was responsible for its own words. The tribunal disagreed and held the airline to the bot’s answer about a bereavement refund. Customers and tribunals treat the bot as part of your website.
Discounts given at the desk
If the bot quotes an off-peak or child price as the standard one, staff either honour it or argue with a customer who has it on their phone. Both cost you.
Trips planned around the wrong times
Wrong opening hours or last-entry times mean families arrive to a closed gate. That becomes a complaint, a refund request and a bad review.
Bookings lost to a bot that says no
A bot that denies a room type, a date or a tour that is on your site sends the customer to a competitor who answered correctly.
The mistakes we look for
Wrong prices
The bot finds the right table and reads the wrong row: the pricier room, the member rate, the other plan. Customers act on it.
How it happens“We don’t have that”
The answer is on your pricing page, your FAQ, even your home page. The bot says it can’t share it, it isn’t announced, or it doesn’t exist.
How it happensInvented fees and policies
A delivery charge, a refund window, a fee: confident, specific and nowhere on your site. This is the answer that ends up in a dispute.
How it happensAnswers a different question
Asked about one product, it answers about another. Asked about delivery, it shows a product carousel. The customer has to start again, or gives up.
How it happensOther industries
See your assistant answer your customers first
Email us your store’s address. Within a working day you get five questions your customers ask and the answers your assistant would give, each with the page it comes from. Free, no call needed.